Privacy Policy

Privacy Policy — Moissara

Last updated: July 2026

OVERVIEW

Moissara ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you. Your data may be stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

SECTION 1 — INFORMATION WE COLLECT

We collect information from you when you visit our store, place an order, subscribe to our newsletter, or contact us. The types of information we may collect include:

Personal Identification Information

Full name
Email address
Phone number
Billing and shipping address
Country of residence

Payment Information

Credit or debit card details (processed securely via our payment partners — we do not store your card information directly)
PayPal account details where applicable

Device and Usage Information

IP address
Browser type and version
Pages visited on our site
Time and date of your visit
Referring website or source
Device type (mobile, desktop, tablet)

Order Information

Products purchased
Order history
Ring size preferences
Communication history with our support team

SECTION 2 — HOW WE COLLECT YOUR INFORMATION

We collect information in the following ways:

Directly from you — when you create an account, place an order, contact our support team, subscribe to our newsletter, or leave a product review.

Automatically — when you browse our website, we automatically collect certain technical information through cookies, log files, web beacons, tags, and pixels.

From third parties — we may receive information about you from third-party services such as payment processors, shipping partners, and marketing platforms (including Meta and Google) where you have interacted with our advertisements.

SECTION 3 — HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To process and fulfill your orders, including sending order confirmations, shipping updates, and delivery notifications
To communicate with you about your orders, returns, or any queries you raise
To send you marketing emails, promotions, and new arrival updates — only where you have opted in
To personalize your experience on our website
To improve our website, product offerings, and customer service
To detect, prevent, and address fraud, security issues, and technical problems
To comply with legal obligations and enforce our Terms of Service
To analyze website traffic and understand how our customers use our store

SECTION 4 — CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How to withdraw consent: If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@moissara.store or by unsubscribing from our mailing list using the unsubscribe link in any email we send you.

SECTION 5 — COOKIES

We use cookies to maintain your session and improve your experience on our website. Cookies are small data files placed on your device that help us:

Keep you signed in during your visit
Remember items in your shopping cart
Understand how you navigate our site
Deliver relevant advertisements

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features of our site may not function correctly.

We also use third-party cookies from services including Google Analytics, Meta Pixel, and Shopify analytics to help us understand traffic and improve our marketing.

SECTION 6 — DISCLOSURE OF INFORMATION

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

Service Providers: We share information with trusted third parties who assist us in operating our website, processing payments, fulfilling orders, and delivering packages. These parties are obligated to keep your information confidential and use it only for the purposes we specify. Our service providers include:

Shopify Inc. (e-commerce platform)
PayPal (payment processing)
Cashfree Payments (payment processing)
Shipping and logistics partners (for order fulfillment)
Google Analytics (website analytics)
Meta Platforms (advertising)

Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

We do not sell your personal information to any third party for their own marketing purposes.

SECTION 7 — THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

SECTION 8 — PAYMENT SECURITY

All payment transactions on Moissara are processed through secure, encrypted channels. We use PayPal and Cashfree Payments to handle all payment information. We do not store your credit card details on our servers.

All direct payment gateways adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard), which is managed by the PCI Security Standards Council — a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 9 — DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Order information is retained for a minimum of 5 years for accounting and legal compliance purposes
Marketing preferences and email subscription data are retained until you unsubscribe or request deletion
Customer account information is retained for as long as your account remains active

When we no longer need your personal information, we will securely delete or anonymize it.

SECTION 10 — YOUR RIGHTS

Depending on your country of residence, you may have the following rights regarding your personal information:

Right to Access — You have the right to request a copy of the personal information we hold about you.

Right to Correction — You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Deletion — You have the right to request that we delete your personal information, subject to certain exceptions (such as legal obligations).

Right to Opt Out of Marketing — You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any email or by contacting us directly.

Right to Data Portability — You may request a copy of your data in a structured, machine-readable format.

For residents of the European Union, United Kingdom, Canada, and Australia, additional rights may apply under applicable data protection laws (including GDPR, UK GDPR, PIPEDA, and the Australian Privacy Act respectively).

To exercise any of these rights, please contact us at support@moissara.store. We will respond to your request within 30 days.

SECTION 11 — CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@moissara.store and we will promptly delete such information.

SECTION 12 — CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.